Last Updated: October 3, 2023
At Cinderella's Cleaning Services, we value your privacy and are committed to protecting your personal information in compliance with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, engage with our services, or interact with us in any way.
Information We Collect
We may collect personal information, including but not limited to:
- Contact Information: such as your name, email address, phone number, and postal address.
- Payment Information: when you make payments for our services, we may collect payment details such as credit card information.
- Service Requests: information related to your service requests, including your cleaning preferences and scheduling.
- Website Usage Data: we collect data about your interactions with our website, including IP addresses, browser type, and pages visited. This information is collected using cookies and similar tracking technologies.
How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: to provide the cleaning services you have requested.
- Communication: to respond to your inquiries, provide updates, and send appointment reminders.
- Payment Processing: to process payments and invoices.
- Marketing: to inform you about special offers, promotions, and updates related to our services. You can opt-out of marketing communications at any time.
- Website Improvement: to enhance our website's functionality and user experience.
Disclosure of Personal Information
We may disclose your personal information to:
- Service Providers: third-party service providers who assist us in delivering our services, such as payment processors, IT service providers, and marketing agencies.
- Legal Compliance: when required by law, we may disclose information to comply with legal obligations, respond to legal requests, or protect our rights and the rights of others.
- Business Transfers: in the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction.
Cookies
What are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our website. They help us collect and store information about your interactions with our website and improve your browsing experience.
Types of Cookies We Use
- Session Cookies: These cookies are temporary and are deleted from your device after you close your browser. They are used to help you navigate our website and do not collect personal information.
- Persistent Cookies: These cookies remain on your device even after you close your browser. They are used to remember your preferences and enhance your user experience.
- Analytics Cookies: We use analytics cookies to collect data about how visitors use our website. This information helps us analyze website traffic and make improvements.
Managing Cookies
You can control and manage cookies through your browser settings. Most web browsers allow you to delete or block cookies. However, please note that disabling cookies may affect your experience on our website.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We employ industry-standard security practices to ensure the safety and confidentiality of your data.
Access and Correction
You have the right to access and correct your personal information held by us. If you would like to access or update your information, please contact us using the contact details provided below.
Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:
Cinderella's Cleaning Services
A: Shop 12/1700 Main N Rd, Salisbury Plain SA 5109, Australia
T: +61882716677
E: info@cinderellas.com.au
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised Privacy Policy will be effective immediately upon posting.
By using our website and services, you consent to the practices described in this Privacy Policy.
